Frequently Asked Questions

You can register on Gymtonico by providing your full name, email address, and mobile number. Your mobile number will be verified via a one-time password (OTP) sent to you at the time of registration.

We request access to your device's location solely to automatically detect and select the nearest Gymtonico branch for your convenience. We do not store your location or use it for any other purpose.

When you submit a consultation enquiry, we collect your name, email address, mobile number, area of interest (Personal Training or Transformation), and any additional comments you choose to provide. This information is stored so that our team can follow up with you at a suitable time.

When you purchase a membership or personal training plan, we record transaction details and generate an invoice. Once your membership is activated at the gym, we update and store the start and end dates of your membership. Your registration details, invoices, and membership dates are all accessible to you through your profile page in the application.

We do not collect any health or fitness data, biometric information, or any data beyond what is described in this policy.

To reset your password, click on the 'Forgot Password' link on the login page. You will be asked to enter your registered email address, and we will send you a link to reset your password.

Yes, you can change your registered mobile number by going to your profile settings and following the verification process for the new number.

You can delete your account by going to your profile settings and selecting the 'Delete Account' option. Please note that this action is irreversible and will permanently remove all your data from our system.

Yes, all payment transactions are processed through secure payment gateways that comply with industry standards for data protection and security.

You can contact our customer support team by emailing us at [EMAIL_ADDRESS] or by calling us at [PHONE_NUMBER].